Product warranty form (R.M.A.)

The purpose of the RMA form is to provide all information relating to the product for which a repair or replacement is requested under WARRANTY.

The clarity and precision with which the information will be entered will speed up the verification of the defect in order to guarantee a punctual and satisfactory service.

HOW THE WARRANTY FORM WORKS

  • If the material meets the warranty requirements (see conditions below) the customer must send the material at his own expense to almrose’s headquarters.
    In this case the return will be made by shipment at Almrose’s expense.
  • If the material does NOT meet the warranty requirements (see conditions below) the customer will receive a cost estimate via email to which he must respond to confirm the execution of processing. The amount due must be paid by bank transfer in advance. The return will always take place via tracked shipment with express courier, a customer load and a cost that can vary according to the weight and size of the package between 7 and 10 euros (cost valid only for the Italian territory).

CHECK WARRANTY CONDITIONS

As soon as the material is in our possession we will send you an email confirming receipt of the package.
Within a maximum of 30 days of receipt, the product will be examined to see if it meets the warranty requirements for repair or replacement.

HOW TO PACK

Once you have completed the form and sent it, you will receive an email as a receipt.
A copy of the receipt or the RMA number must be inserted inside the package.

The packaging of the component shall be carried out with care, so as to prevent any damage resulting from the shipment, which travels under the responsibility of the Customer.

Please note:

  • Please always use the original packaging for shipping. If this is not possible, it is necessary to pack the pieces individually in boxes that can provide adequate protection and using appropriate filling material to avoid shocks. These precautions are necessary in order to avoid any additional loss or breakage that may occur due to transport.
  • It is essential to remove ALL add-ons that have not been made “fixed”, e.g. by gluing.
  • Leave any manuals supplied with the model

Always put the destination and sender address on the box:

ALMROSE Modelling
Std. Val di Serra, 24
05100 Terni (TR) – Italy

Fill in and send the form below.




    Product return address



    Product description


    Conditions for the replacement or repair of material:
    With this document, Almrose brand of Korus Group srls undertakes to replace the returned material (defective or faulty) with another material that is the same or equivalent or with the same material received, after having carried out the repair. The repair times are estimated at a maximum of 30 (thirty) working days (except for delays due to the lack of the product or spare parts in stock) from the date of receipt of the goods under the following conditions:
    1) The duration of the guarantee, unless otherwise stated, is 2 years (Legislative Decree No. 24/2002, European Directive 1999/44 / EC on the "sale and guarantees of consumer goods") from the date of purchase of the indicated material in the sales document issued by Almrose, a trademark of Korus group srls. Beyond this period, repairs / replacements will be carried out only after the Buyer's approval of the repair estimate.
    2) It is mandatory for the Purchaser to fill in the RMA form duly completed in its entirety, including the description of the defect, before making the return. The form is available online at the following link: http://www.almrose.it/modulo RMA
    Korus Group srls will send the RMA document with the repair code number via email. The RMA document will be valid for 7 (seven) working days and must be attached inside the packaging, otherwise Korus Group srls will not accept the shipment.
    3) The material not correctly packed or with damaged packaging will be returned to the Sender.
    4) The returned material must be intact, complete with any original packaging and any accessories. Otherwise, the material will be returned to the Sender.
    5) The warranty will not be effective for tampered components.
    6) In the event that Korus Group srls does not find the fault reported by the buyer, the goods will be returned to the Sender with a charge for shipping costs by express courier.
    7) Shipments to and from Korus Group srls are always at the Buyer's expense.
    8) The amount due to Korus Group srls must be paid by bank transfer before delivery of the repaired material.
    9) Korus Group srls provides a 3 (three) months warranty on repaired parts / components. Consumables and wear materials are excluded from the warranty.
    10) Failure to pay for one or part of the supplies made will void any obligation on the part of Korus Group srls.
    Rules for repairs:
    The returned material is deemed defective or malfunctioning unquestionably by Korus Group srls based on the compliance of the product with the project specifications and the production standard.
    In the event that the reported defect is not found or if the repair estimate is not accepted, the shipping costs for the return will be charged.
    The warranty applies only to manufacturing defects within the time limits of the conventional warranty, certified by a proof of purchase.
    In case of out-of-warranty repairs, Korus Group srls will be responsible for sending a detailed repair estimate.
    The repair refers to the object of the defect reported in the RMA form or attached to the product.
    Korus Group srls is not responsible for any other defect occurring even on the day of delivery but not reported at the time of sending it for repair.
    Products opened or tampered with by third parties (other than Korus Group srls) during the warranty period permanently lose the right to this service.

    By using this form you accept the conditions listed above, the storage and management of your data from this website.
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